Return & Refund Policy
As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Sunrosa Flowers, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.
What if I am not satisfied?
Your complete satisfaction is our goal. If you are not satisfied with Sunrosa Flowers’ service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 24 to 72 hours. We are available to help you with any issue that may come up. Please give us a call at +254 780 496 666 so we may personally help resolve any issue.